News

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May 31, 2017

Our Commitment to Education

MRS is motivated to keep our employees educated in important facets of business that are instrumental for the success of the business. MRS recognizes the importance of employee professional development, and the value of continuously educating its employee base. Long-term individual development yields the true value of professional development, culture, innovation, and creativity. This past winter, we required all employees to take a class in a field that will help them grow as an employee and a person.   All inside sales reps attended exceptional customer service, human resource and Microsoft Excel classes.  The accounting department attended customer service and human resource seminars.  Our foreman, Jasin attended a meeting that helped him transition from a co-worker to a manager, OSHA and how to be an effective communicator.  Each employee received a specific tool to be used on the job.

Our inside sales team; Aaron Paolella, Weiss Froogh, and Kaitie Oringer attended a seminar about “How to build exceptional customer service.” They expressed that the class was an overall beneficial experience to the company and to themselves.  They learned that in just seven seconds customers will form eleven impressions about you and your organization.  Some of the key impressions were responsive, punctual, confidence and more. It’s important to display these qualities when communicating to clients since clients should trust you with their business. Sales people need this seminar more than everyone else because they have to attract large orders to increase company revenue.

Microsoft Excel is software that is used frequently in the office. People need to understand the program to complete spreadsheets. Excel indicates various products and the revenue produced for each. Sales employees Marcus McCallum, and Chris Dorman took a seminar on Excel.  The MRS employees quoted “it was interesting and worthwhile to go to.”  They learned ways to dramatically decrease time spent on projects, and learned how the program can better help them analyze sales. They used their new techniques immediately, and saved about an hour and a half overall. Now that’s progress!

Anita Phillips, one of our accounting personal, attended a customer service seminar which focused on helping employees to stay consistent, be more diplomatic, and not being repetitious in dealing with customers and co-workers to make everyone’s job easier.  To build stronger relationships while increasing satisfaction with the customer and in the workplace.

Sandra Coutinho, Accounting Manager attended a Human Resource seminar for people who were newly assigned to a position in Human Resources. The seminar was very impressive, and it gave a lot of real life examples that could related to the company.

Our very own president, Stephen Boyd, also went to a Human Resource seminar which enhanced his knowledge of how to deal with exempt employees, employee files, interviewing, company policies, disciplinary actions, and respect in the workplace.  Steve is excited to implement new ways to organize data, and keeping files together in an orderly matter.

MRS has quality standards, such as accuracy, responsiveness, friendliness, expediency, and knowledge. The key point for our organization is that we must cultivate good internal customer service, which will result in more customers, increased revenue and employee satisfaction.

May 31, 2017

Leading on Leadership

Appeared in the May Issue of LBM Journal

Stephen Boyd has led Manufacturers Reserve Supply (MRS) as President since 1983. Although he has no desire to slow down, knowing who will take over the helm of the family- owned, fourth-generation company—whether the circumstances are planned for or unexpected—has always been at the top of his mind as well as the rest of the leadership team.

Even though Boyd has two children, how succession would unfold at the Irvington, N.J.-based wholesale distributor was never set in stone. His daughter, Nancy, went into pharmaceutical sales and his son, Brian, went to work for another building material distributor after college for five years.

Brian did decide to join the company, returning to MRS in 2010. Like Stephen, who also spent some of his early years outside the family business, Brian’s experience brought a different level of work ethic, knowledge, sales experience, and vendor management, helping him fully understand how businesses operate. It also gave him unique perspectives to bring back into the MRS fold that allowed him to establish his own worth beyond his lineage.

Upon his return, Brian entered into a multi-year program in which he immersed himself into two-year stints in different areas of the company, ensuring he understood every element, from cleaning the warehouses to dealing with financial matters. Six months ago he was promoted to General Manager and is surrounded by a strong leadership team that MRS carefully built and is working together to define the company’s future.

As such, Steve’s own role has gradually changed. Today he’s more focused on strategic issues, including mentoring and training, rather than the day-to-day operations. It’s a role he’s not only enjoying, but also allows him to keep a gentle but hands-off eye on the leadership team while fostering programs within the company that engage employees and increase their investment and loyalty. In other words, he’s continuing his career-long efforts to keep the company on a strong footing and growth path.

Throughout the process, planning and communication have been key. “Some of the things employees are always cautious about is the movement of succession planning and how it’s going,” Steve notes. “It’s incumbent upon the owner to over-communicate the process, how it’s going to look, and how it’s going to evolve. Current management also needs to understand that their job is not threatened, that their job is whole and their loyalty will be rewarded.”

Outside partners also need to know what’s going on, he notes. “You need to take a proactive approach to discussions, whether managers, employees, customers, or suppliers, which I don’t think everyone does.”

Boyd and the managers meet with a business coach every six months, which includes occasional evaluation of their skill sets to determine where there are weaknesses or vacancies that may need addressing through new executives. The management team also is continually evaluating its “catastrophe” succession plan, which is in place to guide the company in the event of Steve’s unexpected departure.

Thirty-four years after he took the helm, Steve has no desire to slow down, continuing to work up to 60 hours a week and still loving the action each day brings. If and when he decides to pull back, he’s ensuring he’ll leave the company in the well-prepared and capable hands of a thoughtfully curated leadership team that will continue the MRS legacy.

Katy Tomasulo is a Seattle-based freelance writer, editor, and content marketer with 17 years of experience covering the LBM industry.

Feb 02, 2017

College of Product Knowledge 2017

Manufacturers Reserve Supply is excited to invite you to our one day seminars for people of all skill levels! Managers, Buyers, Salespeople, & Contractors. RSVP TODAY!

Featuring: Trex Composite Decking & Railing •PlyGem PVC Trim • Selex Primed Pine • maibec Eastern White Cedar Shingles • Benjamin Obdyke Cedar Breather & Slicker Classic • Western Red Cedar Shingles/Shakes/Decking • Typar Weathering Proofing • Ipe Decking • Meranti Decking • Aeratis Porch Flooring • MiraTEC Trim Woolsey Mills

Call today: 973.373.1881 • matt@mrslumber.com mrslumber.com/CPK2017

Nov 28, 2016

Chairman of the Boards -Stephen Boyd

Stephen Boyd, MRS president has just completed his two-year term as president of the Metropolitan Golf Association (MGA).  The MGA is an association that represents 550 clubs in the New Jersey, New York and CT areas. Lumber executive Stephen Boyd has used his considerable people skills to guide the MGA through a time of transition.

For Stephen Boyd, the watchword for leadership is “consensus.” The president and CEO of Manufacturers Reserve Supply, the Irvington, N.J.-based lumber wholesaling business his grandfather founded in 1931, says, “It’s not a one-person decision – our management team makes all decisions and I get one vote – and the five or six other people I’m sitting here with get one vote.”

Read more…

 

Nov 14, 2016

Free Saw for Trex Elevations® Steel Framing Projects

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Makita 5-3/8″ Metal Cutting Saw Kit – Makita BCS 550
Approximately $500 value * 18V Metal Cutting Saw
2 ea. – 18V Batteries (BL 1830) * 30T Metal Cutting Blade (A 95037)
30-Minute Rapid Optimum Charger (DC 18RA) * Tool Case
To be eligible, you must fill out the form downloadable from the link belowand provide Trex Elevations plans and drawing number,dealer info where Trex Elevations was ordered, contact person, contractor info (address, email, phone), and project address. Project must be started by November 30, 2016.
Oct 25, 2016

Take our website survey and get a FREE gift!

 

Help us improve your online experience with MRS! Take our survey any time during the dates of October 17, 2016 to November 30, 2016 and get a free gift for giving us your feedback on our new website. Click here to take our brief five question survey.

Oct 24, 2016

FREE Flooring Nailer with your next Aeratis Porch Flooring Purchase!

 

For a limited time, get a FREE flooring nailer with your next purchase of Aeratis Porch Flooring, the performance leader in exterior living space.The nailer will be delivered with your flooring, There is no need to fill out forms, no waiting on the gun, you will be able to use the nailer to install your porch. Promotion available while supplies last. Minimum purchase required, 100, 10′ boards, 90, 12′ boards, or 75, 16′ boards to qualify.

Oct 19, 2016

Quality Service Course at Disney Institute-Disney World

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Chris Dorman, Inside Sales Supervisor at MRS, completed a quality service course at the Disney Institute in Disney World, Orlando, FL. He spent the day with some of Disney’s long-time employees, who explained to him how they have been able to service their guests, (over 52 million annually) for more than 40 years.  Chris toured  some of the parks at Disney World, where he was able to observe examples of their excellent customer service practices. “The Disney Institute did a great job of giving the class some insight on how they counteract the pain points of a typical amusement park to keep customers coming back. This gave me some ideas that I can implement to take MRS’  customer service to the next level, said Dorman.”

Chris identified the areas that MRS needs to focus on in order to service our customers more efficiently. These areas include accuracy, communication, customer relationships, expediency, and knowledge.  Accuracy on order tickets and order picking is essential to our business.  Expediency is another focal point, aimed at reducing delivery lead times and improving customer service follow-up.  Educating our customers with product knowledge and good communication also sets us apart from our competition.   MRS has always instilled customer relationships as being a top priority, and we have had a long tradition of “buying from our friends and selling to our friends.”

Oct 17, 2016

Manufacturers Reserve Supply launches new website

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Irvington, N.J. (Oct. 16, 2016) – The leadership of Manufacturers Reserve Supply is pleased to announce the launch of a new company website with added features and benefits to further assist customers in Connecticut, New York, New Jersey, Pennsylvania, Delaware and Maryland, who have relied on the company for their building product distribution needs.

“This a great day in the company’s 85-year history,” said Steve Boyd, President and CEO of Manufacturers Reserve Supply. “As the business has evolved, so has our way of serving our customers, and we couldn’t be more excited to offer added choices to better meet our customers’ goals and objectives.”

Along with a more modern look and feel, the website is full of product, installation, and warranty information, including color choices for roofing, siding, decking and trim materials. Additionally, training modules and YouTube videos are posted and available for customers to download. The ability to request a quote for products is also new.

“When we set out to design a new website, we did it because we believe that doing business with Manufacturers Reserve Supply should be a seamless and user-friendly experience,” said Brian Boyd, General Manager for Manufacturers Reserve Supply. “We look forward to continuing to work with our customers via new channels while providing a high level of customer service.”

“We constantly strive to set ourselves apart from others in the industry, and we believe our efforts are a step in the right direction,” Steve said. “By positioning the company as we have, we’ve established ourselves as a leader in the Northeast building materials supply market, and this is just the beginning.”

Headquartered in Irvington, New Jersey, Manufacturers Reserve Supply is a fourth-generation, family-owned and operated wholesale building products distributor. Specializing in siding, decking, roofing and trim, Manufacturers Reserve Supply has been servicing lumberyards, specialty dealers and home centers in the Northeastern United States since 1931. The company also distributes engineered products and is consistently assessing new building materials to determine whether they will make a significant, long-term contribution to the profitability of customers. For more information about Manufacturers Reserve Supply, visit www.mrslumber.com or call (973) 373-1881.

Oct 12, 2016

PlyGem Post Wrap Special- FREE Glue with Purchase

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For every PlyGem Post Wrap you purchase, you will get a free tube of PVC Trim Welder Glue, a $20 value!

PlyGem Post Wraps feature a patent-pending slot-and-groove friction-fit design which enables custom options for existing structures like rails or balusters. They are easy to install and give you a custom mill-shop appearance. PlyGem post wraps and accents are 8’6″ and 10′ tall and are available in a paintable smooth finish.