MRS is motivated to keep our employees educated in important facets of business that are instrumental for the success of the business. MRS recognizes the importance of employee professional development, and the value of continuously educating its employee base. Long-term individual development yields the true value of professional development, culture, innovation, and creativity. This past winter, we required all employees to take a class in a field that will help them grow as an employee and a person. All inside sales reps attended exceptional customer service, human resource and Microsoft Excel classes. The accounting department attended customer service and human resource seminars. Our foreman, Jasin attended a meeting that helped him transition from a co-worker to a manager, OSHA and how to be an effective communicator. Each employee received a specific tool to be used on the job.
Our inside sales team; Aaron Paolella, Weiss Froogh, and Kaitie Oringer attended a seminar about “How to build exceptional customer service.” They expressed that the class was an overall beneficial experience to the company and to themselves. They learned that in just seven seconds customers will form eleven impressions about you and your organization. Some of the key impressions were responsive, punctual, confidence and more. It’s important to display these qualities when communicating to clients since clients should trust you with their business. Sales people need this seminar more than everyone else because they have to attract large orders to increase company revenue.
Microsoft Excel is software that is used frequently in the office. People need to understand the program to complete spreadsheets. Excel indicates various products and the revenue produced for each. Sales employees Marcus McCallum, and Chris Dorman took a seminar on Excel. The MRS employees quoted “it was interesting and worthwhile to go to.” They learned ways to dramatically decrease time spent on projects, and learned how the program can better help them analyze sales. They used their new techniques immediately, and saved about an hour and a half overall. Now that’s progress!
Anita Phillips, one of our accounting personal, attended a customer service seminar which focused on helping employees to stay consistent, be more diplomatic, and not being repetitious in dealing with customers and co-workers to make everyone’s job easier. To build stronger relationships while increasing satisfaction with the customer and in the workplace.
Sandra Coutinho, Accounting Manager attended a Human Resource seminar for people who were newly assigned to a position in Human Resources. The seminar was very impressive, and it gave a lot of real life examples that could related to the company.
Our very own president, Stephen Boyd, also went to a Human Resource seminar which enhanced his knowledge of how to deal with exempt employees, employee files, interviewing, company policies, disciplinary actions, and respect in the workplace. Steve is excited to implement new ways to organize data, and keeping files together in an orderly matter.
MRS has quality standards, such as accuracy, responsiveness, friendliness, expediency, and knowledge. The key point for our organization is that we must cultivate good internal customer service, which will result in more customers, increased revenue and employee satisfaction.