Monthly Archives: October 2016

//October
Oct 25, 2016

Take our website survey and get a FREE gift!

 

Help us improve your online experience with MRS! Take our survey any time during the dates of October 17, 2016 to November 30, 2016 and get a free gift for giving us your feedback on our new website. Click here to take our brief five question survey.

Oct 24, 2016

FREE Flooring Nailer with your next Aeratis Porch Flooring Purchase!

 

For a limited time, get a FREE flooring nailer with your next purchase of Aeratis Porch Flooring, the performance leader in exterior living space.The nailer will be delivered with your flooring, There is no need to fill out forms, no waiting on the gun, you will be able to use the nailer to install your porch. Promotion available while supplies last. Minimum purchase required, 100, 10′ boards, 90, 12′ boards, or 75, 16′ boards to qualify.

Oct 19, 2016

Quality Service Course at Disney Institute-Disney World

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Chris Dorman, Inside Sales Supervisor at MRS, completed a quality service course at the Disney Institute in Disney World, Orlando, FL. He spent the day with some of Disney’s long-time employees, who explained to him how they have been able to service their guests, (over 52 million annually) for more than 40 years.  Chris toured  some of the parks at Disney World, where he was able to observe examples of their excellent customer service practices. “The Disney Institute did a great job of giving the class some insight on how they counteract the pain points of a typical amusement park to keep customers coming back. This gave me some ideas that I can implement to take MRS’  customer service to the next level, said Dorman.”

Chris identified the areas that MRS needs to focus on in order to service our customers more efficiently. These areas include accuracy, communication, customer relationships, expediency, and knowledge.  Accuracy on order tickets and order picking is essential to our business.  Expediency is another focal point, aimed at reducing delivery lead times and improving customer service follow-up.  Educating our customers with product knowledge and good communication also sets us apart from our competition.   MRS has always instilled customer relationships as being a top priority, and we have had a long tradition of “buying from our friends and selling to our friends.”

Oct 17, 2016

Manufacturers Reserve Supply launches new website

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Irvington, N.J. (Oct. 16, 2016) – The leadership of Manufacturers Reserve Supply is pleased to announce the launch of a new company website with added features and benefits to further assist customers in Connecticut, New York, New Jersey, Pennsylvania, Delaware and Maryland, who have relied on the company for their building product distribution needs.

“This a great day in the company’s 85-year history,” said Steve Boyd, President and CEO of Manufacturers Reserve Supply. “As the business has evolved, so has our way of serving our customers, and we couldn’t be more excited to offer added choices to better meet our customers’ goals and objectives.”

Along with a more modern look and feel, the website is full of product, installation, and warranty information, including color choices for roofing, siding, decking and trim materials. Additionally, training modules and YouTube videos are posted and available for customers to download. The ability to request a quote for products is also new.

“When we set out to design a new website, we did it because we believe that doing business with Manufacturers Reserve Supply should be a seamless and user-friendly experience,” said Brian Boyd, General Manager for Manufacturers Reserve Supply. “We look forward to continuing to work with our customers via new channels while providing a high level of customer service.”

“We constantly strive to set ourselves apart from others in the industry, and we believe our efforts are a step in the right direction,” Steve said. “By positioning the company as we have, we’ve established ourselves as a leader in the Northeast building materials supply market, and this is just the beginning.”

Headquartered in Irvington, New Jersey, Manufacturers Reserve Supply is a fourth-generation, family-owned and operated wholesale building products distributor. Specializing in siding, decking, roofing and trim, Manufacturers Reserve Supply has been servicing lumberyards, specialty dealers and home centers in the Northeastern United States since 1931. The company also distributes engineered products and is consistently assessing new building materials to determine whether they will make a significant, long-term contribution to the profitability of customers. For more information about Manufacturers Reserve Supply, visit www.mrslumber.com or call (973) 373-1881.

Oct 12, 2016

PlyGem Post Wrap Special- FREE Glue with Purchase

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For every PlyGem Post Wrap you purchase, you will get a free tube of PVC Trim Welder Glue, a $20 value!

PlyGem Post Wraps feature a patent-pending slot-and-groove friction-fit design which enables custom options for existing structures like rails or balusters. They are easy to install and give you a custom mill-shop appearance. PlyGem post wraps and accents are 8’6″ and 10′ tall and are available in a paintable smooth finish.

Oct 05, 2016

Passing the Torch: A Special Series from the North American Wholesale Lumber Association

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“Service continuity is imperative for a company’s success. You might get away with flying by the seat of your pants in some circumstances, but when it comes to succession planning, if you’re unprepared, you’re putting your company at risk.”

Read more about this story about MRS’s very own dynamic father and son duo, Steve and Brian Boyd at Building Products Magazine.